Privacy policy

Overview

This privacy policy explains how AudioBank.FM collects, uses, stores, and shares information when you visit our website, create an account, upload audio, generate transcripts, create notes, or contact us.

By using AudioBank.FM, you agree to the practices described here. If you do not agree with this policy, please do not use the service.

Information we collect

We may collect information you provide directly, including your name, email address, account credentials, support messages, uploaded audio files, pasted links, transcripts, summaries, notes, exports, tags, folders, and other content you choose to create or save.

If you upload recordings that include other people, those recordings may contain their personal information. You are responsible for having the rights and permissions needed to upload and process that content.

We may also collect technical and usage information automatically, such as browser type, device information, operating system, approximate location derived from your network address, pages viewed, upload settings, file formats, selected language, processing status, errors, and similar product usage events.

How we use your information

We use information to provide the service, process audio, generate transcripts and notes, maintain accounts, save your library, deliver exports, troubleshoot issues, prevent abuse, secure the service, respond to support requests, and improve product quality.

We may use aggregated or de-identified information to understand product usage, measure reliability, improve workflows, and plan new features. We do not use your private uploaded audio or transcripts for public marketing without your permission.

Uploaded audio and outputs

Uploaded audio, generated transcripts, summaries, notes, quotes, captions, and exports are used to complete the workflow you request. We do not sell user uploaded audio or transcripts.

Some product features may require automated processing by service providers that support transcription, storage, search, infrastructure, analytics, payments, or customer support. We share only the information needed for those providers to perform services for us.

Cookies and similar technologies

We may use cookies or similar technologies to keep you signed in, remember preferences such as theme settings, improve performance, understand usage, and protect the service. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

How we share information

We may share information with vendors and service providers that help operate AudioBank.FM, including hosting, storage, transcription processing, email delivery, analytics, payment processing, security, and support services.

We may also share information if required by law, to protect the rights and safety of users or the service, to investigate abuse, with your consent, or as part of a merger, acquisition, financing, reorganization, or sale of assets.

Data retention and deletion

We keep information for as long as needed to provide the service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and support security or backup requirements.

If you delete a transcript, uploaded file, or account, we will remove it from active systems within a reasonable period. Backup copies may remain for a limited time before they are overwritten or deleted according to our backup practices.

Security

We use administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee perfect security, so you should use a strong password, protect your account credentials, and avoid uploading content you are not comfortable processing online.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also unsubscribe from non-essential emails where an unsubscribe option is provided.

To make a privacy request, contact us at the email below. We may need to verify your identity before completing certain requests.

Children

AudioBank.FM is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and take appropriate action.

International use

Your information may be processed and stored in countries other than where you live. Those countries may have data protection laws that differ from the laws in your location.

Changes to this policy

We may update this privacy policy from time to time. When we make material changes, we will update the date above and take additional steps where appropriate.

Contact

For privacy questions, contact hi@audiobank.fm.